Terms of service

Welcome to Wenzelle. By accessing or using our website, you agree to comply with these Terms & Conditions. If you do not agree with any part of these terms, please discontinue using our website.

1. Eligibility

You must be at least 18 years old or have the permission of a parent or legal guardian to use this website and place an order.

2. Acceptance of Terms

Your use of this website constitutes your acceptance of these Terms & Conditions, our Privacy Policy, Shipping Policy, and Refund Policy.

3. Products

We make every reasonable effort to display product descriptions, specifications, colors, and images accurately. However, slight differences may occur due to lighting, screen settings, or manufacturing variations.

4. Product Availability

All products are subject to availability. We reserve the right to discontinue, replace, or limit quantities without prior notice.

5. Pricing

All prices displayed on our website are listed in U.S. Dollars (USD).

Although we strive for accuracy, pricing or typographical errors may occasionally occur. If an error affects your order, we will contact you before processing it.

6. Order Acceptance

Submitting an order does not guarantee acceptance.

We reserve the right to refuse, cancel, or limit any order if fraud, pricing errors, inventory issues, or unusual purchasing activity is suspected.

7. Payment

Payment must be successfully completed before an order enters processing.

Orders with unsuccessful or unauthorized payments will not be fulfilled.

8. Order Changes and Cancellation

If you need to modify or cancel an order, please contact us as soon as possible.

Once an order has entered processing or has been shipped, changes or cancellations may no longer be possible.

9. Shipping

Shipping times shown on our website are estimated only.

Actual delivery dates may vary due to weather, carrier operations, holidays, or other circumstances beyond our reasonable control.

10. Customer Responsibilities

Customers are responsible for providing accurate shipping, billing, and contact information.

Wenzelle is not responsible for delivery issues resulting from incorrect information supplied during checkout.

11. User Account

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and all activities occurring under your account.

12. Acceptable Use

You agree not to:

Use the website for unlawful purposes.
Attempt to interfere with website security or functionality.
Upload malicious software or harmful code.
Access accounts or data without authorization.
Use automated tools to collect website data without permission.

13. Intellectual Property

All website content, including text, photographs, graphics, logos, product descriptions, designs, icons, and other materials, is the property of Wenzelle or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

14. Reviews and User Content

If you submit reviews, comments, or other content, you confirm that the content is accurate, lawful, and does not infringe upon the rights of others.

We reserve the right to remove content that is abusive, misleading, offensive, fraudulent, or otherwise inappropriate.

15. Promotions

Promotional offers, discounts, or coupon codes are subject to their individual terms and may be modified or withdrawn at any time.

Unless otherwise stated, promotional offers cannot be combined.

16. Returns and Refunds

Returns, exchanges, and refunds are governed by our Refund Policy.

Customers should review that policy before making a purchase.

17. Limitation of Liability

To the fullest extent permitted by applicable law, Wenzelle shall not be liable for indirect, incidental, consequential, or special damages arising from the use of this website or purchased products.

Our maximum liability shall not exceed the amount paid for the affected order.

18. Disclaimer

This website and its content are provided on an "as available" basis.

We do not guarantee uninterrupted website availability or that the website will always be free from technical errors.

19. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the content, availability, or privacy practices of third-party websites.

20. Privacy

Your use of this website is also governed by our Privacy Policy.

We handle personal information in accordance with applicable U.S. laws and our published privacy practices.

21. Force Majeure

We shall not be responsible for delays or failure to perform our obligations due to events beyond our reasonable control, including natural disasters, severe weather, transportation disruptions, labor disputes, government actions, pandemics, or interruptions affecting suppliers or carriers.

22. Fraud Prevention

We reserve the right to verify orders, request additional information when necessary, and cancel transactions that appear to involve fraud, unauthorized payment methods, or other suspicious activity.

23. Website Availability

We may update, modify, suspend, or discontinue any part of the website, products, or services without prior notice when necessary for maintenance, security, or operational reasons.