Refund policy

At Wenzelle, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, we accept returns and exchanges according to the policy below.

Return Period

You may request a return within 30 days from the date you receive your order.

To be eligible for a return, please contact us within this 30-day period and provide your order information.

Return Conditions

To be accepted for return, items must meet the following conditions:

The item must be in its original condition.
The item must be unused or only lightly used.
All original tags, packaging, and accessories must be included.
The product must not have obvious signs of wear, damage, or misuse.

We accept returns for:

Buyer's remorse (such as changing your mind or no longer needing the item).
Products that are defective or damaged upon arrival.
Incorrect items received due to our mistake.

The following items are not eligible for return:

Clearance items or final sale products.
Items that are damaged, used excessively, or missing original packaging due to customer handling.

How to Return

To start a return, please contact our customer service team at:

Email: service@wenzelle.com

Please include your order number, the reason for the return, and photos of the product if the item is damaged or defective.

After your return request is approved, we will provide the return instructions.

A prepaid return label may be provided for eligible returns, including defective products, damaged items, or incorrect items sent by Wenzelle.

Return Shipping Fees

For returns due to personal reasons, such as buyer's remorse or ordering the wrong item, the customer is responsible for the return shipping cost.

There are no restocking fees or additional handling fees charged for returns.

If the return is caused by a defective product, damaged item, or incorrect shipment from Wenzelle, we will cover the return shipping cost.

If a customer pays for return shipping in an approved case, reimbursement will be handled based on the actual return shipping cost.

Refund Processing Time & Method

Once we receive your returned item, we will inspect it and process your refund within 4 business days.

Approved refunds will be issued to the original payment method used during checkout, including payment methods such as PayPal or other supported payment providers.

No restocking fee will be deducted from your refund.

Please note that the time required for the refund to appear in your account may vary depending on your payment provider.

Exchanges

We support exchanges for eligible products.

If you would like to exchange an item, please contact us with your order information and the item you would like to replace it with.

Exchange requests are subject to product availability. If the requested replacement item is unavailable, we will provide available options or process a refund according to this policy.

Lost or Damaged Return Packages

If a returned package is lost or damaged during shipping, please contact us as soon as possible.

Please provide your order details, return tracking information, and any relevant photos or evidence. We will review the situation and work with you to find a suitable solution.