Refund policy
At Wenzelle, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, we accept returns and exchanges according to the policy below.
Return Period
You may request a return within 30 days from the date you receive your order.
To be eligible for a return, please contact us within this 30-day period and provide your order information.
Return Conditions
To be accepted for return, items must meet the following conditions:
- The item must be unused, undamaged, and returned in its original condition.
- All original packaging, tags, accessories, manuals, and included components must be returned.
- The product must not show signs of misuse, alteration, or customer-caused damage.
We accept returns for:
- Buyer's remorse (such as changing your mind or no longer needing the item).
- Products that are defective or damaged upon arrival.
- Incorrect items received due to our mistake.
The following items are not eligible for return:
- Clearance items or final sale products.
- Items that have been used, damaged, altered, or returned without the original packaging and included accessories due to customer handling.
How to Return
To start a return, please contact our customer service team at:
Email: service@wenzelle.com
Please include:
- Your order number
- The reason for the return
- Photos of the product if the item is damaged, defective, or incorrect
After your return request has been reviewed and approved, we will provide the applicable return instructions and the authorized return address.
Please do not return products to our U.S. customer service mailing address or manufacturer address without prior authorization. Returns sent without authorization may experience processing delays or may not be accepted.
A prepaid return label may be provided for eligible returns involving defective products, damaged items, or incorrect items sent by Wenzelle.
Return Shipping Fees
For returns due to personal reasons, such as buyer's remorse or ordering the wrong item, the customer is responsible for the return shipping cost.
If the return is caused by a defective product, damaged item, or an incorrect shipment from Wenzelle, we will cover the return shipping cost.
If a customer pays for return shipping in an approved case where Wenzelle is responsible, reimbursement will be issued based on the actual reasonable return shipping cost.
There are no restocking fees or additional handling fees for approved returns.
Refund Processing Time & Method
Once we receive and inspect your returned item, approved refunds will be processed within 4 business days.
Refunds will be issued to the original payment method used for the purchase, including PayPal or any other supported payment provider.
No restocking fee will be deducted from your refund.
Depending on your bank or payment provider, it may take several additional business days for the refunded amount to appear in your account.
Original shipping charges are non-refundable unless the return is due to a defective product, shipping damage, or an error made by Wenzelle.
Exchanges
We support exchanges for eligible products.
If you would like to exchange an item, please contact us with your order information and the item you wish to receive.
Exchange requests are subject to product availability.
If the requested replacement item is unavailable, we may offer an alternative product or issue a refund in accordance with this policy.
Lost or Damaged Return Packages
If a returned package is lost or damaged during transit, please contact us as soon as possible.
Please provide:
- Your order number
- Return tracking information
- Any available photos or supporting documentation
We will review the situation and work with you to determine an appropriate resolution.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us:
Email: service@wenzelle.com
Phone: +1 (551) 766-0770
Business Hours:
Monday–Friday, 10:00 AM–6:00 PM (Eastern Time)
Excluding U.S. public holidays
U.S. Customer Service Mailing Address
186 Paterson Ave
Suite 201
East Rutherford, NJ 07073
United States
Please note: This mailing address is provided for customer service correspondence only. It is not the authorized return address. The appropriate return address will be provided after your return request has been approved.